SAP Service Marketplace

Lesson Overview


This lesson introduces you to the central point of entry for all SAP services, the

SAP Service Marketplace. A few services that are particularly relevant to mySAP

Business Suite are presented as examples.

Lesson Objectives

After completing this lesson, you will be able to:

• List some of the services provided on the SAP Service Marketplace

• Find and use SAP Notes in the SAP Service Marketplace

Business Example

The system administrator has established that there is a problem in an SAP system

and is looking for a solution.

SAP Service Marketplace Target Group

You can find information on all SAP solutions and on SAP as a company at

http://www.sap.com. This website is open to the general public. The SAP Service

Marketplace on the other hand, at http://service.sap.com, is directed specifically at

SAP's customers and partners. The SAP Service Marketplace enables you to

access various services, special information and additional offers.

Logging on, Personalizing, and Navigating

To log on, you must be registered as an SAP Service Marketplace user (formerly

known as OSS user or SAPNet user). There is normally a contact person in each

company who creates users for employees as required and sets authorizations.

Access to the SAP Service Marketplace is free of charge to customers (apart from

the Internet access required).

Once you have logged on to the SAP Service Marketplace, you have a range of

topics to choose from. You can personalize your homepage, that is, set up your

own pages with topics that are of particular interest to you.

Quick Links enable you to quickly access specific areas of the SAP Service

Marketplace. To call up a Quick Link, simply add it to the Web address, preceded

by a “/” (for example: http://service.sap.com/ui). After logging on to the SAP

Service Marketplace, you can access a selection of “Quick Links”.
 
Important Services Provided on the SAP Service


Marketplace

Some SAP Service Marketplace functions are named below. The focus here is on

services that are particularly relevant to SAP Web Application Server.

Administering users

As an SAP Service Marketplace user with the appropriate authorizations,

you can request and administer other SAP Service Marketplace users

at /user-admin. SAP Service Marketplace users are also subject to an

authorization concept. You can, for example, withhold authorization to

create SAP messages (see below).

Developer key

A developer needs a developer key to be able to create or change objects

in an SAP system. You can request this key using the Quick Link /sscr

(“SAP Software Change Registration”).

Changes to SAP objects (such as ABAP programs) are called modifications

and require an object key, which you can also request at /sscr.
 
Notes Database


You can access the comprehensive Notes Database using the Quick Link

/notes. You can access specific SAP Notes either by entering the Note

number directly, or using search criteria (such as the name of a transaction or

an error code).

Note Assistant

All SAP systems as of the SAP Web AS 6.10 include the Note Assistant.

This is a tool (transaction SNOTE) that can automatically import corrections

to ABAP code from SAP Notes into SAP systems. /noteassistant provides

information on how to implement the Note Assistant in SAP systems with

earlier releases, as well as other information on the tool.

Corrections and messages

SAP regularly provides corrections for known problems (for example, as

Support Packages, kernel patches, or front-end patches). You can download

them at /patches. SAP recommends that you keep your correction status as

up-to-date as possible.

Itmay happen that an error occurs for which there is no relevant SAP Note

or correction available. If this does happen, you can enter a message to SAP

under /message. This message is then processed by SAP Support.

Access to your SAP system and to other services

If an SAP employee needs access to your SAP system to work on a problem,

then you can release the connection using /serviceconnection.

Other services, such as Remote Consulting (/remoteconsulting: SAP

consulting services without consultant site visits) or EarlyWatch

(/earlywatch: SAP experts proactively analyze your SAP systems to ensure

optimum performance and availability), also require this type of access.

You can find and order services provided by SAP in the Service Catalog

(Quick Link /servicecat).

Software requirements

Are you looking for information on software requirements (operating

system release or database release) for a specific SAP solution? You can find

the answer using the Quick Link /platforms.

Information on the latest developments

You can find information on the latest developments in the SAP NetWeaver

area using /netweaver.

For information about SAP Web AS, use the quick link /webas

Quick link /enterprise points to news about SAP R/3 Enterprise

Planing hardware investments


The Quick Sizer (/quicksizer) is a tool that helps you to plan your hardware

investment. Your expected hardware requirements (such as disk space and

main memory) are determined on the basis of your load profile. Standardized

SAP benchmarks carried out by SAP's hardware partners at regular intervals

on their servers help you to size your hardware correctly.

Contacts

If you need to get in touch with an SAP partner, you can find their contact

details in the Partner Directory at /partnerdir.

Training offer

/education provides details of SAP's current Education Services. You can

find out which courses in your country still have free places, or even book

them online.